Warranty Policy

Thank you for shopping at Homilo! We're dedicated to providing quality products that meet your expectations. This Warranty Policy explains what's covered, what’s not, and how to request a replacement if needed.

1. Warranty Coverage

All eligible products on homilo.in include a limited warranty covering manufacturing defects for a period of 15 days from the date of delivery.

This warranty covers:

• Non-functioning or defective mechanisms
• Broken or missing parts due to manufacturing error
• Battery failure on arrival (if reported within 24 hours)

2. What’s Not Covered

• Physical damage after delivery
• Water damage or moisture exposure
• Damage due to misuse or mishandling
• Normal wear and tear, fading, or paint chipping
• Battery depletion after use

3. Warranty Claim Process

To make a warranty claim, please follow these steps:

• Record a parcel opening video at the time of delivery.
• Report any issues within the 15-day warranty period.
• Send your order number, issue details, and video proof via WhatsApp or email.

Once verified, we will arrange a pickup and replacement at no cost. Replacements are typically dispatched within 7 working days after approval.

4. Warranty Period

The warranty is valid for 15 days from the date of delivery. Claims beyond this period cannot be processed.

5. Our Commitment

We aim to provide a smooth and reliable shopping experience. If any manufacturing issue occurs, our team will assist you with timely support and replacement.